What happens if part of my order is leaking/missing on delivery?
Richard Jones2025-04-06T09:20:36+01:00Aplologies it does happen unfortunately, we don't always know there is a problem until we hear from you. Do let [...]
Why does the shipping cost increase when I add a hazardous products?
Richard Jones2021-11-20T10:56:08+00:00At the end of 2021, the delivery cost of hazardous items (20/25L drums typically) have increased significantly. To avoid this [...]
How can I buy your products locally?
Lucia2016-11-06T13:28:12+00:00If you rather support your local shop, you can find your local stockist of our products through our Stockists page. [...]
How can I support my local store?
Lucia2016-11-06T13:28:12+00:00We realise that with so many out of town DIY super stores it is often difficult obtaining the sizes and [...]
How do you protect my credit card details and identity?
Richard Jones2016-08-11T16:07:34+01:00When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption by using Sage [...]
What happens if we miss the delivery?
Richard Jones2016-08-04T09:10:21+01:00It happens! For parcel size orders, APC will leave a card with instructions so you can call and arrange another re-delivery [...]
How do you deliver my order?
Richard Jones2016-08-04T09:03:10+01:00For smaller orders we will send your items with TEAM C/APC parcel carriers and this will be delivered to your [...]
What if you sent me the wrong product?
Richard Jones2016-08-25T17:36:07+01:00If we have sent you the wrong product please accept our apologies. Contact us within 14 days of delivery and [...]
What happens if the product is faulty?
Lucia2016-11-06T13:28:12+00:00Should the goods be claimed to be faulty, the company shall ask for batch numbers for trace-ability and investigate to [...]
What happens if I change my mind about a product?
Lucia2016-08-25T12:16:27+01:00If you change your mind after the order arrives, please let us know within 14 days of delivery. We will [...]