It happens! For parcel size orders, APC will leave a card with instructions so you can call and arrange another re-delivery or collect from the local depot. For pallet and HAZ parcel deliveries, the haulier will try calling you whilst onsite to try to fulfill the delivery. For both types of delivery, after 2 attempts the goods are returned back to our office and whilst refunds can be given the cost of delivery cannot be refunded.
